New Ticket
Creating new tickets can be done in two ways:
• Locally from the computer
• Through Deep Freeze Cloud console
To Submit Tickets from the Computer
The Ticketing Service must be enabled in the policy to allow computers to be able to submit tickets. Once the policy is enabled, After the installation is complete, tickets can be created by clicking the Ticket icon that appears on the system tray and filling out the ticketing form. Refer to Ticketing Service for information on how to create a ticketing form template.
To Create Tickets through the Cloud Console:
1. Click New Ticket.
2. Select a computer (optional).
3. Owner – Click Add and select an owner from the list, then click Assign Selected User as Owner.
4. Assigned To – Click Add and select a single or multiple users from the list, then click Assign to Selected Users.
5. Description – Enter a description for the ticket.
6. Attach File – Click Upload to attach a file. Supported file types are txt, csv, jpg, png, doc, pdf, xls, xlsx, zip up to a maximum size of 5 MB.
7. Notify User (Optional) – Enter the email of the user you wish to receive notification of the ticket.
8. Click Save.