Assign Ticket/Owner
Complete the following steps to assign a ticket:
1. Select a ticket.
2. Click Assign > Assign Ticket.
3. Select the user(s) you wish to assign to this ticket.
4. Click Assign to Selected Users.
Complete the following steps to assign an owner:
1. Select a ticket.
2. Click Assign > Assign Owner.
3. Select the user you wish to assign as owner of this ticket.
4. Click Assign Selected User as Owner.