Actions
The Actions shortcut provides quick access to important actions for tickets, allowing administrators to perform certain actions relevant to the current grid across multiple computers.
 | This shortcut is available only when the Show Grid Checkboxes option is enabled. |
Select at least one computer to perform the following actions:
• Ticket Actions: Open, In progress, Closed, Edit Ticket, Delete Ticket
• Assign: Assign Ticket, Assign Owner
• Ticket Details: View Ticket, View History
• Remote
Alternatively, click Open Action Toolbar to call up the Action Toolbar.