• Preface
  • Important Information
    • About Faronics
    • Product Documentation
  • Technical Support
    • Contact Information
• Definition of Terms
  • Definition of Terms
• Introduction
  • Introduction to Deep Freeze Cloud Console
  • Deep Freeze Cloud Console Components
  • Diagram of Deep Freeze Cloud Console
  • System Requirements
• Getting Started
  • Getting Started with Deep Freeze Cloud Console
    • Getting Started if you are a New Deep Freeze Cloud User
• Installing Deep Freeze Cloud Console Components
  • Deep Freeze Cloud Console Components
    • Installing the Cloud Agent
    • Installing the Cloud Agent Using the Full Installer
    • Installing the Cloud Agent via Apple Remote Desktop (ARD)
    • Installing On Demand Cloud Relay
    • Uninstalling the Cloud Agent (Windows)
    • Uninstalling the Cloud Agent (HFS+)
    • Uninstalling the Cloud Agent (APFS)
• User Management
  • My Profile
  • User Management
    • Add User
    • Edit User
    • Send Invite Email
    • Send Password Reset Email
    • Clone User
    • Disable User
    • Delete User
    • Tag
    • 2-Factor Authentication (2FA)
    • Active Directory Users
    • SAML Integration
• Managing Sites
  • Overview
  • Creating a Site
• Using Deep Freeze Cloud Console
  • Home
    • Widgets
    • Install Cloud Agent
    • Manage Policies
    • Task Status
  • Computers
    • Live Actions
    • Client Information
  • Groups
    • Adding a Group
    • Editing a Group
    • Deleting a Group
    • Active Directory Import
    • Search
  • Policies
    • Adding a Policy
    • Editing a Policy
    • Copying a Policy
    • Deleting a Policy
    • Copy to Sites
    • Uninstall Service from a Policy (some computers)
    • Scheduled Policy Updates
    • Inheriting Policy Settings
  • Applications
    • Color scheme
    • Custom Apps (Windows)
    • Custom Scripts (Windows)
    • Pending Updates/All (Windows)
    • Pending Updates/All (Mac)
    • Apps with Recent Updates
    • Failed Updates (Windows Only)
    • App Presets
  • Windows Updates
    • Pending Windows Updates/All/Online Only
    • Recent Windows Updates
    • Failed Windows Updates
  • Imaging
    • Setting Up
    • Image Caching
    • Image Computer
    • Capture Image
    • Computers
    • Imaging Servers
    • Deployment Packages
    • Install Settings
    • Images
    • Driver Groups
  • Inventory
    • All/Warranty Expired
    • Update Warranty Info
    • Action Toolbar
  • Tickets
    • All/Active/Closed
    • New Ticket
    • Assign Ticket/Owner
    • Ticket Actions
    • View History
  • General Settings
    • Cloud Agent Settings
    • Maintenance Period
  • Deep Freeze Service
    • Password Tab
    • Drives Tab
    • Workstation Tasks Tab
    • Windows Update Tab
    • Batch File Tab
    • Advanced Settings Tab
    • Deep Freeze Dashboard
  • Data Igloo Service
    • Folder Redirection Tab
    • User Profile Redirection Tab
    • Registry Key Redirection Tab
  • Software Updater Service (Windows)
    • Application Tab
    • Software Deployment Tab (for Usage Stats Ultimate Only)
    • Windows Update Tab (for Ultimate only)
    • Advanced Options Tab
    • Windows Update Dashboard
  • Anti-Executable Service
    • Anti-Executable Terms
    • How to use Anti-Executable
    • Deployment Options
    • Protection Settings
    • Policy Control List
    • Ransomware Prevention
    • User Settings
    • Central List
    • Anti-Executable Dashboard
  • WINSelect Service
    • Kiosk Tab
    • System Tab
    • Application Tab
    • Printers Tab
    • Acceptable Use Policy Tab
    • Administrator Tab
  • Cloud Sync
    • Configuring Cloud Sync
  • Usage Stats Service
  • Incident Reporting Service
    • Configuring Incident Reporting
  • Ticketing Service
  • Power Save Service
    • Audit Mode
    • Power Schedule Tab
    • Critical Apps Tab
    • Windows Options Tab
    • Hardware Settings Tab
    • User Experience Tab
    • Administration Settings Tab
    • Energy Cost Tab
  • Imaging Service
  • Remote Connect Service
  • Anti-Virus Service
    • Configuring Anti-Virus
    • Security Options Tab
    • Computer Settings Tab
    • Scan Settings Tab
    • Firewall Protection Tab
  • Deep Freeze Mac Service
    • Deep Freeze Mac (HFS+)
    • Deep Freeze Mac (APFS)
  • Software Updater Service (Mac)
  • Reports
    • General Report
    • Deep Freeze
    • Data Igloo
    • Anti-Executable
    • Software Updater
    • Usage Stats
    • Incident Reporting
    • Power Save
    • Anti-Virus
  • Utilities
    • General Utilities
    • Deep Freeze Utilities
    • Deep Freeze Mac Utilities
    • Anti-Virus Utilities
    • Software Updater Utilities
    • Anti-Executable Utilities
  • Alerts
    • Manage Alerts
    • Read and Take Action
• Using Deep Freeze On Demand
  • Overview of Deep Freeze On Demand
  • Deep Freeze Actions
    • On Demand Actions
  • Manage Schedules
    • Creating a New Schedule
    • Editing or Deleting an Existing Schedule
  • Cloud Relay
• Tags
  • Tags
  • Assign Tags
  • Manage Tags
• Deep Freeze Administrator Mobile App
  • Overview
  • Deploy Cloud Agent from the Mobile App
  • Manage Computers Locally from the Mobile App
  • Manage Computers Remotely from the Mobile App
    • View Details
    • Filtering by Status, Policy, or Group
    • Filtering by Tags
    • Removing Active Filters
    • Search
    • Perform Actions
    • Swipe Menu Options
• Handout
  • Overview
  • Install, Enable and Disable Handout
    • Install Handout
    • Enable Handout
    • Disable Handout
    • Remove Handout Completely
  • Managing a Class
    • For Administrators
    • For Teachers
  • Handout files to a Class
• Usage Stats
  • Usage Stats Overview
  • Manage Software Assets
  • Pre-defined Products Supported by Usage Stats
• Mobile Device Management
  • Mobile Device Management (MDM) Overview
    • MDM Features for iOS Devices
    • MDM Features for Android devices
    • MDM Features for Chromebooks
  • Pre-defining Settings
    • Pre-defining Wireless Networks
    • Pre-defining Global HTTP Proxies
    • Pre-defining Web Clips
    • Pre-defining Wallpapers
    • Pre-defining Email Settings
    • Pre-defining Certificates
  • Enrolling and Removing Mobile Devices
    • Enrolling iOS Devices
    • Configuring a Connection to Android for Work
    • Enrolling Android Devices
    • Sending Android Enrollment Invitation Emails
    • Provisioning Chromebooks
    • Installing the Deep Freeze Chrome MDM Extension
    • Removing devices
  • Managing Apps
    • Adding iOS apps
    • Adding Android apps
    • Managing Chromebook Apps
    • Removing Apps
  • Managing Groups
    • Creating Groups for iOS devices
    • Creating Groups for Android Devices
    • Managing Groups for Chromebooks
    • Assigning iOS or Android Devices to a Group
  • On-Demand Actions
    • Sending Messages to Devices
    • Locking a Device
    • Assigned Apps for Devices
    • Clearing the Passcode on an iOS Device
    • Resetting the Passcode on an Android Device
    • Disabling and Re-enabling Chromebooks
    • Wiping a Device
    • Moving Chromebooks Between Organizational Units (OU)
    • Updating iOS on Devices
  • Setting Restrictions
    • Settings Restrictions for iOS Groups
    • Setting Restrictions for Android Groups
    • Configuring Universal Filtering Settings for Chromebooks
  • Managing Chromebook Work Settings
  • Chromebook Data
  • Mobile Kiosks
    • Creating Kiosks
  • Frequently Asked Questions

Preface

Frequently Asked Questions